Student housing
Student housing answering service for nights and weekends
Student housing calls come late, come in waves at move-in and move-out, and often come from parents. Mae answers in your community's name, handles lockouts the way your policy says, sends real emergencies to your on-call staff, and logs everything else with the room number.
Move-in weekend
Campus View, 400 beds- 11:40 PMDiane Lee · 555-0163 · parent“My son says the AC in his room isn't working.”Logged for morning
- 11:42 PMLogged for maintenance with the room number · parent told when to expect an update
- 1:12 AMJordan Lee · 555-0185 · Building B, room 312“I locked myself out and my roommate's away.”Your policy
- 1:13 AMCalling the on-call community assistant, per your lockout policy · answered, connected
Example calls. Names and numbers are invented.
Short answer
What does a student housing answering service do?
It answers the community's line when the leasing office is closed. Lockouts follow your policy, maintenance emergencies go to your on-call staff with retries and a backup, and parents' calls are logged for your team without sharing resident details. Every call is summarized by email with the building and room number.
Last updated
What makes student housing calls different?
Lockouts at all hours
Keys get lost, and lockouts tend to happen late. Every one is urgent to the student standing in the hallway.
Parents on the phone
A parent who hears about a problem calls the community, often more than once, and often at night in their own time zone.
Residents new to renting
Many residents have never reported a repair. They may not know that a slow leak under the sink matters tonight, or that a broken blind can wait.
What does that cost the community?
Staff on call all night
If every lockout and question reaches your on-call staff, they are up for calls that a clear policy could have handled, and slower for the real emergency.
Parents who cannot get an answer
A parent who reaches voicemail at night calls back angrier, and sometimes calls someone above you.
Small problems that grow
A first-time renter who does not report a leak until it reaches the floor below turns a quick fix into a bigger repair.
What changes when the night line has a plan?
Lockouts follow one policy, parents get an answer, and your on-call staff are woken only for the calls on your list.
Lockouts handled the same way
On-call staff, a fee message, a locksmith list or the morning. You choose once and Mae follows it.
Parents get an answer
Mae takes the message, tells them when your team will follow up, and does not share resident details.
Move-in week covered
Mae answers several calls at once, so a busy weekend does not mean a full voicemail box.
What do student housing calls look like after hours?
- Your policy
Lockouts
Handled by your policy, logged with the room number and the time.
- Emergency
Maintenance emergencies
Leaks, no heat, no water, a door that will not lock. These go to your on-call ladder.
- Logged
Parents
Messages logged for your team with the student's building and room, without confirming resident details to the caller.
- Your script
Move-in and move-out
Key pickup, parking, check-out times and deposit questions, answered from your script.
- Logged for morning
Roommates and noise
Logged for your community team. If someone feels unsafe, Mae tells them to call 911.
- Leasing
Prospective residents
Questions about availability, rates and how to apply, from your approved script, with details sent to leasing.
How does Mae handle parents and privacy?
Parents call about their student, but your rules decide what anyone is told. Mae takes the message and passes it on. She does not confirm who lives where.
Check your own privacy and parent-contact policy before setup.
- Mae does not confirm whether a student lives in the community or share their details.
- She takes the parent's name, number and message, and logs it with whatever room details the parent gives.
- If the parent reports something on your emergency list, she escalates it like any other emergency.
- Your team follows up in the morning, by your policy.
What about move-in week?
Calls come in waves at move-in and move-out. Mae answers up to [[CONCURRENT_CALLS: 20]] calls at once, so the line does not go to voicemail on the busiest night of the year.
- Your move-in script: key pickup, parking, what to bring, check-in times.
- Your move-out script: check-out times, key return, deposit questions to the office.
- Lockout policy for the first weeks, when keys get lost most.
What does it cost?
Billed by the second, not rounded up. Spam and wrong numbers are not counted. Setup is $297 on monthly plans and free on annual plans.
Starter
$197 / month
500 minutes, about 150 calls. Then $0.35 a minute.
Growth
$397 / month
1,250 minutes, about 400 calls. Then $0.30 a minute.
Portfolio
$797 / month
2,500 minutes, about 800 calls. Then $0.25 a minute.
Call counts assume about 3 minutes a call. See full pricing and how it compares
Student housing manager questions
How does Mae handle lockouts?
Will Mae tell a parent anything about their student?
Can Mae handle move-in weekend?
Do residents know they are talking to an AI?
Bring your lockout policy. We will set up the rest.
On a 20-minute setup call we go through your properties, your emergency list and who is on call. You leave with a plan and a price.